Technical Support Engineer, Merchant Automation

4 days ago


Singapur, Singapore Kongsberg Maritime Full time

Position:

Service Engineer, Merchant Automation

Overview of the Role:

Kongsberg Maritime is seeking a dedicated Service Engineer to enhance our Merchant Automation division. This position entails delivering exceptional customer support, overseeing project commissioning, and providing expert technical assistance to our clientele. The ideal candidate will possess a solid background in Integrated Control Monitoring Systems (ICMS) and propulsion/steering control systems, along with practical experience in main engines and thrusters.

As a Service Engineer, your responsibilities will encompass a diverse range of activities, including on-site services, project commissioning, remote assistance, and backend support for the field service team.

Key Responsibilities:

  • Prioritize customer support, project commissioning, and service for Kongsberg Maritime's Merchant & Automation offerings.
  • Oversee service operations in the South East Asia region while nurturing client relationships.
  • Conduct workshop evaluations and prepare technical setups.
  • Ensure the effective execution of assigned responsibilities and achieve performance benchmarks.
  • Create service documentation, update records, and assist customers as needed.
  • Support the sales team with technical inquiries.
  • Manage pre and post-service administrative tasks.
  • Perform additional duties as required.

Qualifications:

  • Possess a minimum Diploma or Degree in Electronics/Electrical/Instrumentation.
  • Have 3-5 years of experience in Alarm Monitoring and Control Systems.
  • Demonstrate knowledge of computer hardware, software, automation systems, and power management.
  • Experience within the maritime sector is advantageous.
  • Exhibit strong communication and project management capabilities.
  • Be self-driven, detail-oriented, and capable of working autonomously.
  • Willingness to travel internationally as necessary.

Note: Only candidates selected for an interview will be contacted.

Internal Applicants: Current employees are encouraged to inform their department manager prior to applying for any internal positions.



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