Merchant Implementation Manager
2 months ago
T his is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The O pportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
You will work for Worldline’s Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.
We cover the full retail value chain, online and in-store, through a complete approach, delivering a real digital journey for retailers and their customers and facilitating consumer engagement, via seamless services, on any device – with payment at the heart of the shopping experience.
Day-to-day Responsibilities:
The Implementation Manager is responsible for the technical boarding of Worldline’s merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Worldline’s Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Worldline provides more than payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The Implementation Manager has broad e-commerce payment and service knowledge.
During the technical integration, the Implementation Manager must be able to understand the merchant-specific needs and business model, advise them on best practices and translate the merchant’s requirements into the correct technical setup. The maintenance of existing accounts involves consultancy on various integration/processing matters, as well as troubleshooting of operational issues and performing SLA-bound changes to initial account configuration.
The Implementation Manager role requires intensive remote merchant interaction (approx. 80% of the role) and solid communication and organizational skills. The implementation manager works together with partners from numerous internal departments (Sales, Professional Services, Credit and Risk, Merchant Services, Product Management, IT etc.) to ensure merchant requirements are fulfilled.
Integration of new merchants/new accounts for existing merchants Technical support for existing merchant accounts Supporting pilots for new products Product maintenance: liaise with IT & Product departments in respect to product faults Work together with various internal stakeholders to resolve merchant enquiries The Merchant Implementations Team (present across multiple regions) are guiding our merchants through a predefined implementation plan covering: Implementation preparation & set-up Providing technical specifications & deliverables Configuration & set-up of online / offline systems Activation of payment products and services Setting-up test accounts Technical integration consultancy XML, API Interfacing Website alignment and development Integration of financial reporting modules End-to-End Testing Test all interfaces Complete end-to-end test Certification Go-live implementation Configuration of live accounts in production environment Internal and external sign-off Go-live Post Implementation monitoring Post go-live monitoring Merchant support with reporting/reconciliation/transaction monitoring Post Go-live and Change Management Implementation of merchant related changes Technical support for existing merchant accounts Level 2 support for internal and external issues and operational queries Associated communication with various departments like Business Development, Account Management, Merchant Support and Product Development Apart from the technical integration support, tasks would also include the following: Supporting pilots for new products Product maintenance: liaise with IT & Product departments in respect to product faults Work together with various internal stakeholders to resolve merchant enquiries Any other tasks and responsibilities assigned within the scope of Merchant ImplementationsWhat are we looking for:
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
Skills we can’t do without:
Technical skills: Knowledge of XML, JSON, REST Web Service, JavaScript & PHP is a MUST. Language Capability: Mandarin is a MUST Strong intellectual capabilities: capable to absorb large amount of information Commercial mindset: able to relate project delivery to revenue targets Internal/external stakeholder management capabilities: power of persuasion Able to accurately perform under pressure Able to effectively cope with change Relevant technical capabilitiesAble to keep a helicopter view, work in a structured way and are able to make and maintain a realistic planning
Skills we’d like:
Bachelor or Masters degree, preferably in a technical field Previous experience in the ecommerce payment industry is preferred Precision and strong analytical skills Experience in managing customer relations (internal/external) Excellent command of English (written and spoken) Planning & Organizational skills: project management expertise is a plus Excellent communication skills Affinity with e-commerce / payment industry Technical Knowledge Proficiency in MS Office Knowledge of the following is an advantage, but not strongly required: CSS, HTML, Internet Protocol Interfacing/Networks, Certificates (SSL), relational databases (e.g. Oracle).Perks and benefits:
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. Hybrid work model Birthday Leave plus more-
Merchant Implementation Specialist
4 weeks ago
Singapur, Singapore Worldline Full timeJob OpportunityAt Worldline, we are shaping the future of payments technology and are seeking a highly skilled Implementation Manager to join our team.Job SummaryWe are looking for a technical expert to lead the onboarding of merchants onto our payment processing platform. The successful candidate will have a strong understanding of XML, JSON, and REST web...
-
Central Merchants Sales Manager
4 weeks ago
Singapur, Singapore Grab Full timeThe Singapore Operations team at Grab drives business growth and development in Singapore. We contribute to Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most to consumers in Singapore. Our team develops and executes business strategies to achieve our vision in serving our community.As part of the Singapore...
-
Commercial Lead, SMB Merchants
4 weeks ago
Singapur, Singapore Grab Full timeAbout the RoleThe Grab Merchant Centre is seeking a seasoned Commercial Lead to drive growth and revenue for our long-tail merchant strategy. As a key member of the Singapore Operations team, you will be responsible for establishing strong business relationships with merchants to increase their engagement and spending with GrabFood and GrabMart.Key...
-
Central Merchants Sales, Assistant Manager
6 months ago
Singapur, Singapore Grab Full timeThe Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community. As part of the...
-
Senior Associate/Associate, Product Manager
6 months ago
Singapur, Singapore DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
Product Operations Manager
2 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
-
Commercial Lead, SMB Merchants
6 months ago
Singapur, Singapore Grab Full timeGet to know the team: The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our...
-
Senior Manager
3 weeks ago
Singapur, Singapore AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Category Merchant Manager to join our Grocery Partnerships team in Singapore. As a key member of our team, you will be responsible for driving the growth of our grocery business on Amazon, building new business models, and developing relationships with key stakeholders.Key...
-
Singapur, Singapore JPMorgan Chase & Co. Full timeRepresent . Morgan as our client-facing, technical contact responsible for the excellent end-to-end client experience! As a Technical Implementation Manager, you will be responsible for the client onboarding experience end-to-end, manage the overall implementation project & deliver integrated . Morgan technology & product solutions with excellence. We are...
-
Service Engineer, Merchant Automation
6 months ago
Singapur, Singapore Kongsberg Maritime Full timePosition: Service Engineer, Merchant AutomationOverview of Position:Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational...
-
Singapur, Singapore United Overseas Bank Full timeManager, Relationship Manager, Merchant Sales, Personal Financial Services Posting Date: 23-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...
-
Product Manager
4 weeks ago
Singapur, Singapore DBS Bank Full timeBusiness FunctionDBS Consumer Banking Group is a leading bank in Asia, dedicated to helping customers achieve their goals and aspirations. Our comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to support customers at every stage of their lives.Job RoleThe...
-
Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited Full timeDoes working for Amazon’s ultra-fast delivery business Singapore excite you? Do you want to be part of Amazon's fast growing online grocery proposition? Do you have a record of delighting customers and driving growth through clever expansion and collaborative partnerships? Grocery Partnerships team is seeking a customer-obsessed, creative, goal-oriented,...
-
Lead Product Manager, Business Growth Intelligence
6 months ago
Singapur, Singapore Grab Full timeLife at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. The Role We are in...
-
IT Project Manager
1 week ago
Singapur, Singapore Steenbok Full timeOver the years, it has cultivated a niche in interconnecting applications from mobile and web frontends to the traditional ERP systems through middleware. Today, its best value to the customer is its experience and ability in cross-application connectivity.To date, its business has remained as that of an outsourced IT arm to the industries.The RoleWe are...
-
IT Project Manager
1 week ago
Singapur, Singapore Snaphunt Full timeThe OfferWork within a company with a solid track record of successLeadership RoleJoin a well known brand within FinTechThe JobWe are hiring experienced IT Project Managers to deliver projects for a leading FinTech client within Singapore’s digital transaction landscape. In this role, you will oversee the deployment of next-generation POS terminals,...
-
Singapur, Singapore United Overseas Bank Full timeAssistant VP, Relationship Manager, Merchant Sales, Personal Financial Services Posting Date: 01-Jun-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries...
-
Business Development Manager
4 weeks ago
Singapur, Singapore Global Blue Full timeMain ResponsibilitiesAs a key member of our team, you will be responsible for managing and growing a portfolio of over 200 merchants, ensuring profitability and driving business growth.Develop and implement account strategies to drive revenue growth and customer satisfaction.Build and maintain strong relationships with C-Suite executives, finance teams, and...
-
Manager, Implementation
2 months ago
Singapur, Singapore OCBC Bank Full timeManager, Implementation-(240001DQ) Description 1.Provide pre-sales support to Cash Sales team for complex products solutioning including H2H, API, File Integrations as well for RFP presentations. 2.Perform integration of all cash deals by working closely with client and their IT team to ensure success roll out of services/products. 3.Implement...
