Merchant Technical Support Specialist

1 week ago


Singapur, Singapore 2C2P PTE. LTD. Full time
Roles & Responsibilities

Job Scope:

  • To support business development efforts during pre-sales, implementation, and post-sales support by:

1.Providing technical expertise to internal and external stakeholders.

2.Designing and presenting ecommerce solutions for clients and partners

3.Conducting internal and external training

  • Point of contact point between technology team and business / product development team technical issues/bugs.
  • Able to decipher/decode merchant logs and troubleshoot.
  • To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
  • To work with other teams within the company for multi-country solutions
  • Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
  • Monitor daily batch jobs and operational functions within the systems
  • Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the RCA).
  • System monitoring and SLA follow ups.

Qualifications:

  • 3 years working experience in payment, retail or IT solutions vendors
  • Extensive pre-sales / post –sales or consulting experience
  • Experience in fintech, payment gateway would be an advantage
  • API-based programming skills is an advantage
  • Solid understanding of front-to-back payment processes
  • Excellent client-facing, communication and presentation

Tell employers what skills you have

Technical Documentation
Microsoft Excel
Hardware
Ecommerce solutions
B2B eCommerce
Power Management
Product Management
Product Development
Business Development
ecommerce platform
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