Technical Support Team Lead

1 week ago


Singapur, Singapore Adyen Full time

About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.

Job Summary

We are seeking a highly skilled Technical Support Team Lead to join our team in Singapore. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists who provide expert support to Adyen's merchants across the globe.

Key Responsibilities

  • Lead a team of technical support specialists to deliver exceptional support to Adyen's merchants.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve the overall support experience.
  • Develop and implement processes and procedures to ensure efficient and effective support delivery.
  • Coach and mentor team members to enhance their technical skills and knowledge.
  • Monitor and analyze support metrics to identify areas for improvement.

Requirements

  • Proven experience in leading technical teams and delivering exceptional support.
  • Strong technical knowledge of internet technologies, including SQL, HTML, JavaScript, PHP, and Java.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving skills and ability to think critically.

What We Offer

At Adyen, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



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