Training Manager

2 days ago

Singapur, Singapore Marina Bay Sands Full time

Job Summary

The Manager - Training (Facilities) is responsible for identifying and monitoring training needs within the organization, designing, planning, and implementing training programs, policies, and procedures to meet those needs. This role will establish a robust training management framework, ensuring the department delivers exceptional guest experiences to customers.

Key Responsibilities

  • Develop and implement strategic training programs to enhance engagement, learning, and retention, and to meet the changing needs of stakeholders and the organization.
  • Maintain current, accurate, and effective training materials and programs.
  • Stay up-to-date with new methods and techniques for training and training requirements applicable to the organization, and apply best practices to achieve world-class standards for training.
  • Identify problems and opportunities for training improvement, such as operational changes or industry developments.
  • Conduct or facilitate required and recommended training sessions.
  • Collaborate with the leadership team and team leads to drive and implement strategic training programs to elevate the knowledge, skill, and quality of Property Management team members.
  • Collaborate with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
  • Establish meaningful visual management, metrics, and dashboards in close collaboration with stakeholders for effective measurement and management of organizational long-term goals.
  • Ensure training milestones and goals are met while adhering to allocated training budget.
  • Prepare and implement training budget.
  • Act as a mentor and coach to business stakeholders to strive for operational excellence.
  • Support activities and initiatives that bring benefit to Property Management.

Requirements

  • Tertiary qualification(s) in Communications, Business, Engineering, Building Services, or Facilities Management.
  • 5-10+ years of related industry experience.
  • Acquired Certified Professional Trainer or equivalent certification is advantageous.

Experience

  • Experience in formulating and implementing training programs with a thorough understanding of training processes.
  • Experience in curating training courses in an e-learning environment.
  • At least 5-7 years of working experience in the training industry.
  • Experience in applying and utilizing technologies to drive process and efficiency.
  • Strong business acumen and a proven track record of setting up training programs.
  • Good understanding and appreciation of organizational change dynamics.
  • Excellent analytical and problem-solving skills, with the ability to communicate and work at all levels of the organization.
  • Computer literacy in Microsoft Office Suite applications is a prerequisite.
  • Must demonstrate superior communication, interpersonal, influencing, and presentation skills, with the ability to interact with key decision-makers at all levels, including executive levels.
  • High-level understanding of emerging technologies in building services.
  • Strong problem-solving skills, with the ability to design and implement effective and appropriate solutions.
  • Ability to think critically, with a strong interest in innovation, user experience, and customer service.
  • Strong verbal and written communication and data presentation skills, including the ability to effectively communicate with both business and technical teams.
  • Ability and interest in working in a fast-paced and rapidly changing environment.
  • Experience in large-scale properties such as Integrated Resort, Hospitality, Mixed Development, MICE, etc. is ideal.

Competencies

  • Highly disciplined, proactive, and innovative individual.
  • Driven by achieving measurable, impactful results.
  • Influencer, capable of articulating the business value of complex projects and getting support and buy-in from stakeholders.
  • Extremely organized with a meticulous personality.
  • Experience as a leader, with the ability to motivate, mentor, and coach the team to optimum performance.
  • Comfortable operating at senior-level, discussing, challenging, and adapting to the current strategic focus.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.

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