Train Operations Manager
4 weeks ago
Job Purpose
As a Train Captain with SMRT Corporation Ltd, you play a vital role in ensuring the safe, secure, reliable, and efficient operation of our passenger trains. Your primary responsibility is to maintain and improve train service standards, while providing an exceptional travel experience for our commuters.
Key Responsibilities
- Operate passenger trains competently, with in-depth knowledge of train operations and technicalities, to minimize delays and incidents.
- Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable, and efficient train service.
- Communicate effectively with the Operations Control Centre to report operational and situation updates.
- Make in-train public address announcements to update operational and train information to commuters onboard trains.
- Be vigilant and report any safety and security threats or infringements within railway premises.
- Perform emergency response procedures and assist in rail service incident management, recovery, and incident investigations.
- Assist commuters in distress or casualties during an emergency.
- Participate in the continuous improvement of work systems and processes.
Requirements
- NITEC in an Engineering discipline.
- Able to work shifts, including weekends and public holidays.
Skills
- Basic IT/digital literacy.
- Friendly and pleasant disposition.
- Customer service-oriented personality.
- Effective communication and clarity.
- Well-discipline and good team player.
- Meticulous and alert.
- Able to work independently.
- Able to work under stressful environments.
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