Service Training Manager
4 weeks ago
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Difference You Will Make
As our business grows, we are looking to further strengthen our Asia Pacific Service business by hiring a Service Training Manager to align the vision and direction of the technical training & process training (including process changes/change management) function.
You develop staff and ensures training programs are continuously improved/updated to optimize training outcomes. You will be responsible for achieving training competencies targets, designing new training offerings based on Customer/Dealer feedback and market trends - such as, regional training for on-site Customer/Dealer training, web-based and instructor led training at different STERIS facilities in Asia or reference hospitals. You are also responsible for the global technical/maintenance product training for STERIS Corporation for delivery to STERIS technicians and International Dealers. Furthermore, you take care of new hire sponsor program, including coaching, providing guidance and monitoring the performance of the field sponsors. You will also be responsible for indirectly supervising & monitoring the performance of the regional trainers ensuring training standards are met.
What You Will Do
Establish a long-term vision and short-term operational direction for the Service training function in APAC. Innovate and employ advanced curriculum development and training methodologies for STERIS programs. Collaborate with Infection Prevention Technology (IPT) and Surgical Business Unit to develop technical training programs. Work with North America and EMEA Service experts to deliver appropriate Service Process training. Write training modules that are simple and suitable for Asia Pacific install base, considering multi-language and team diversity. Be the "Train the Trainer" lead for Asia Pacific. Lead the Field-Based Regional training program and monitor trainer performance. Create a technical knowledge competency matrix for Dealers and Service employees. Establish second-level Tech support for the ASIA Region (1st level being the STERIS regional entities and STERIS Regional service managers) and be the interface with the BU. Manage the Service Training Department and track program development costs. Develop annual training schedules and technical programs for different product lines. Analyze and meet technical training needs for Healthcare service teams in Asia Pacific. Certify technicians & maintain training records in line with audit and regulatory standards. Maintain the Regional Training Center in Malaysia and ensure up-to-date training operations. Identify alternate delivery methods and provide career paths for supervised employees. Communicate the role of the Service Training Department across STERIS divisions.
Your Expertise
Bachelor's Degree with extensive educational instructional and/or developmental background with an emphasis on adult education and learning. Technical/engineering hands-on field training background preferred. Skills in Classroom presentation, coaching and facilitating. Expertise in change management and continuous improvement. Current on latest technology and proven track record for innovation and creativity. Previous experience managing department budget and P&L. A background in mechanics and facilities management is an advantage. Strong analytical and strategic developmental skills. Patience, ability to connect and meet learners at all levels. #LI-KG1
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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