Field Training Manager

7 months ago

Singapur, Singapore Wendy's Full time

Why Wendy's

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you

The Field Training Manager (FTM) will directly report to the Sr. Manager - International Training and will have a dotted line accountability to the Regional Vice President, Vice President of Operations or Director of Operations - APMEA. The Field Training Manager will ensure that Franchise and Wendy’s training objectives are consistently met by focusing on training, coaching, oversight of the restaurant certification processes and strengthening restaurant management and multi-unit performance. This position will lead market training initiatives in the restaurants and support the growth and development of restaurant teams in their defined market. The Field Training Manager will partner with the FOM, and Head of Ops in markets to drive overall performance.

Responsibilities

Support and conduct market-based training for new product implementations/non-product initiatives for franchise and company markets, including special projects/tests as required.

Conducts assessments, provides coaching and feedback during restaurant visits and designated “development days” for restaurant leaders and multi-unit managers. Assesses areas of opportunity and communicates issues and findings with the restaurant leadership teams. Recommends potential training programs with key restaurant and organizational leaders as appropriate. Partners with organizational leaders to build capability/bench with multi-unit managers and restaurant management teams.

Teach designated Wendy’s University classes in assigned franchise region; facilitates 2-3 classes per month, 27 classes per year. Provides recommendations and input to field leaders and the Restaurant Support Center on market training needs as necessary.

Manage the restaurant certification process ensuring a disciplined and consistent standard focus for our Training restaurants that elevates the restaurant and district/organization performance.

Supports Region/market-based activities and locally led initiatives (Regional Meetings, Planning Sessions, Ops and Marketing Meeting, New Restaurant openings, New Franchisee on-boarding) as required. Provides training and support to our region teams (FOM, Head of Ops) as required. Supports the region team by developing and follow-up on new franchisee training.

Travel to Asia Pacific (Philippines, India, Japan and more) and Middle East (Georgia, Saudi Arabia, United Arab Emirates and more).

What we expect from you

Bachelor’s Degree

Minimum of 5 years in operations with supervisory experience and/or training or equivalent combination of both

Exceptional presentation and facilitation skills; able to lead instruction for a wide range of audiences

Proficient in Microsoft Office Suite and related presentation tools

Strong Organizational and Planning Skills

Strong Written and Oral Communication skills

Communication skills (written and verbal) in supporting regional language

Bilingual in English and any Middle Eastern languages, Japanese, Uzbek, Tagalog and Cebuano strongly preferred.

“Wendy’s was built on the premise, "Quality is our Recipe®," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. * The target annual bonus for this role is XX% of annualized base salary, based on actual company and personal performance. 

*NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.”

Education: High School Diploma/GED

Travel: 75%

Pay Range: SGD 102,000 - SGD 179,000 Annually

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

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