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Customer Experience Advocate

2 weeks ago

Singapore beBeeCustomerRelations Full time
Job Description

We are seeking a highly skilled and customer-focused professional to join our call centre team as a Customer Relations Officer.

The ideal candidate will be the first point of contact for commuters, handling a variety of queries via inbound calls, emails, and follow-up communications.

This full-time role requires excellent communication skills, attention to detail, and the ability to work effectively in a dynamic environment.

The successful candidate will have prior experience in a call centre environment, strong interpersonal and communication skills, and a customer-first mindset.

Key Responsibilities
  • Attend to customer enquiries primarily via incoming calls on the hotline, as well as through other channels such as email.
  • Understand and assess customer needs to provide accurate, timely, and satisfactory responses.
  • Handle a wide range of call types, including concession card-related matters, claims filing, and SimplyGo system issues.
  • Perform outbound calls to customers who request callbacks.
  • Ensure accurate logging of all interactions in the call centre system.
Requirements

To succeed in this role, you will need:

  • Prior experience in a call centre environment or general customer service experience.
  • Strong interpersonal and communication skills with a customer-first mindset.
  • Self-motivated and capable of working independently with minimal supervision.
  • A proactive team player who is adaptable and able to thrive in a dynamic, fast-paced environment.
  • Strong attention to detail and ability to follow processes accurately.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement.

You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About Us

We are a key player in the Singapore public transport ecosystem, acting as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters.