Customer Experience Advocate

1 week ago


Singapore beBeeService Full time $45,000 - $55,000
Customer Service Professional

The role of a Customer Service Professional is to be the main point of contact for customers, ensuring exceptional service and support. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for delivering outstanding customer experiences.

Key Responsibilities:
  • Communicate effectively with customers to understand their needs and resolve queries efficiently.
  • Handle customer feedback and concerns in a professional manner.
  • Ensure a positive experience for customers to increase retention rates.
  • Respond to phone enquiries with etiquette and provide top-notch customer service.
  • Serve refreshments and attend to customers' needs promptly.
  • Schedule appointments and perform ad-hoc duties as assigned.
  • Gather customer satisfaction levels and feedback for continuous improvement.
Essential Skills and Qualifications:
  • Maintain a well-groomed and professional appearance.
  • Develop good communication skills to effectively interact with customers.
  • Be service-oriented and passionate about serving customers.
  • Prior experience in the industry is advantageous but not necessary.
  • Ability to start immediately is preferred.
What We Offer:
  • Training opportunities.
  • Career progression possibilities.
  • Staff benefits and perks.
  • Annual leave, marriage, and compassionate leaves.
  • Good performance increments.
  • Referral incentives.


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