Customer Experience Advocate

3 days ago

Singapore beBeeSupport Full time
Customer Support Specialist

We are seeking a highly motivated and empathetic individual to join our team as a Customer Support Specialist. This role involves providing exceptional support experience to customers via various communication channels.

Your primary objective will be to identify customer needs, research existing issues, and provide strategic solutions that address their concerns while ensuring clarity on any confusion.

To achieve this, you will need to ensure first contact resolution, collaborate with service partners and internal departments, and deliver constructive feedback to enhance workflow and the customer experience.

You will work closely with our team to develop sustainable relationships with customers, build trust, and exceed their expectations.

This is an exciting opportunity for those who thrive in fast-paced environments, possess strong time management skills, and are comfortable working with multiple systems.

Key Responsibilities:
  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Possess strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
Benefits:
  • Attractive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture.
About Us:

We are a global business process outsourcing leader offering advanced customer experience solutions, sales and digital marketing services, and content moderation. Our mission is to deliver robust coverage across Asia, Europe, and the U.S., positioning us as a key partner for companies targeting tangible outcomes.

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