Technology Service Manager Senior Leader

1 day ago


Singapore Citibank N.A. Full time
Job Overview

This is a challenging and rewarding opportunity to join our team as a Senior Technology Service Manager. As a senior-level professional, you will play a key role in shaping the future of our organization by fostering collaboration between business users and technologists.

Your responsibilities will include leading the integration of functions, collaborating with senior management teams, solving complex problems, and contributing to strategic decision-making. You will have the opportunity to work closely with cross-functional teams to drive business outcomes and improve operational efficiency.


Main Accountabilities:
  • Lead the integration of functions with an understanding of client core business operations and collaborate with multiple senior management teams to achieve goals and deploy new products and process enhancements.
  • Solve high-impact, high-profile problems with significant business implications through in-depth evaluation of complex business processes, system processes, and industry standards.
  • Contribute to technical direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions.
  • Drive operational efficiency in workforce management, right location strategy, RIF.


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