Director of Technology Services

2 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Summary

We are seeking an accomplished IT leader to join our dynamic team in the Centre of IT Services (CITS) at Nanyang Technological University (NTU).

The successful candidate will be responsible for overseeing all IT needs for faculty, staff, and researchers in the Singapore Centre for Environmental Life Sciences Engineering (SCELSE), ensuring compliance with CITS' IT policies.

Key Responsibilities:
  • Run Infrastructure/System Operations
    • Manage the implementation of infrastructure changes and maintenance routines.
    • Develop and maintain infrastructure replacement plans.
  • Service Level Agreements and Service Improvements
    • Develop and maintain service-level agreements with stakeholders.
    • Monitor and report on client satisfaction metrics and service procedures.
Requirements:
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 2 years of relevant experience in IT operations.
  • Proficient in providing end-user support for Windows-based desktops.
  • Experienced in administering Windows-based servers.
About Our Team

We value diversity and inclusion in our workplace.



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