Chief Technology Service Director

4 days ago

Singapore Citibank N.A. Full time
Job Description

The role of the Senior Technology Service Manager is a senior-level position responsible for fostering collaboration between business users and technologists to facilitate effective communication and exchange information in a clear, logical, and understandable manner, in coordination with the Technology team.

The primary objective of this role is to contribute to ongoing iterative exploration and investigation of business performance and other measures to gain valuable insights and drive business planning initiatives.


Key Responsibilities:
  • Lead the integration of functions with an understanding of client core business operations and collaborate with multiple senior management teams to achieve goals and deploy new products and process enhancements.
  • Solve high-impact, high-profile problems with significant business implications through in-depth evaluation of complex business processes, system processes, and industry standards.
  • Influence and negotiate with senior leaders across functions and communicate with external parties as needed.
  • Contribute to technical direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions.
  • Conduct management activities, including resource management, work allocation, mentoring/coaching, and other duties and functions assigned.
  • Assess risk appropriately when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
  • Implement uniformity, create scorecards, KPIs, metrics for various aspects of wealth tech international.
  • Operationalize and provide oversight over the interaction model and escalation models, including clarity of accountabilities of the business outsourcing proposals, ICSA's, CBDC, risk management, due diligence of suppliers.
  • Represent as a delegate to the Head of International Wealth Technology in her role as Country Management Coordinator.
  • Work with Regulatory Governance teams, Risk & Compliance teams to design and implement standardized and consistent ways of responding to regulators.
  • Drive operational efficiency in workforce management, right location strategy, RIF.

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