Technical Support Professional

3 days ago

Singapore beBeeTechnical Full time $50,000 - $70,000

Job Title: Technical Support Manager


At our organization, we are seeking a highly skilled and experienced Technical Support Manager to join our team in Japan. As a key member of our Sales team, you will play a vital role in driving and supporting our business growth in the payment and fare collection industry.


The successful candidate will be responsible for handling all product, quality, and technical-related topics with Japanese customers. They will process information between customers and internal teams, organize and convey the information effectively to ensure mutual understanding and reaction.


Key responsibilities include:

  • Providing frontline support for product, quality, and technical-related issues with Japanese customers
  • Coordinating with internal teams to resolve customer queries and concerns
  • Proactively adding value by recommending or proposing technical solutions that can grow the business or improve product quality and features
  • Driving technical aspects of product presentation and promotion to customers with Sales and Business Development team members
  • Coodinating between customers and internal R&D teams for product development and evaluation
  • Coodinating between customers and internal QA teams for product quality issue resolution

To be considered for this role, you should have:

  • At least 5 years of experience in a hardware technical-related role, such as technical support, field application, product development, or product marketing
  • Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
  • Experience in IoT devices and systems is a significant plus
  • A strong academic background or good fundamentals in electronics and circuitry
  • Business-level English is required for liaising with English-speaking internal stakeholders
  • Business-level Japanese is required for liaising with Japanese-speaking internal and external stakeholders
  • Excellent communication skills, ability to anticipate reactions, and convey information tactfully
  • Strategic thinking and problem-solving skills, with the ability to derive actions from issues
  • Analytical skills and ability to break down complex problems
  • Highly organized and able to manage tasks and information effectively

If you are a motivated and experienced professional looking for a challenging role in Japan, please submit your resume and application.

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