Technical Support Professional

2 days ago

Singapore beBeeTechnical Full time $4,000 - $8,000
Job Title: Technical Support Professional

The role of a Technical Support Professional is to provide expert-level technical assistance and support to end-users. This includes troubleshooting, diagnosing, and resolving complex technical issues related to computer systems, software applications, and network connectivity.

Key Responsibilities:

  • Monitor and maintain computer systems, servers, and networks to ensure optimal performance and security.
  • Provide technical support through various channels, including remote desktop sessions, email, phone, and in-person visits.
  • Administer user accounts, permissions, and group policies within Active Directory.
  • Collaborate with vendors for hardware and software maintenance, upgrades, and troubleshooting.
  • Set up and manage user profiles, access controls, and authentication.
  • Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.

Requirements:

  • Strong knowledge of computer systems, software applications, and network protocols.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Benefits:

  • Opportunity to work with cutting-edge technology and tools.
  • Chance to develop expertise in multiple areas of technical support.
  • Collaborative and dynamic work environment.

Other Information:

As a Technical Support Professional, you will have the opportunity to make a real impact on the organization's success by providing exceptional technical support to end-users. If you are passionate about technology and enjoy solving complex problems, this could be the perfect role for you.

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