Patient Service Lead

1 week ago


Singapore beBeeLeadership Full time $80,000 - $120,000
Job Title: Patient Service LeadWe are seeking a highly skilled and experienced Patient Service Lead to lead and oversee customer service operations for triage and cashless processes. This individual will ensure timely and accurate support to customers and providers while meeting performance and quality standards.
  • Oversee daily operations for Triage and Cashless teams to ensure efficient handling of medical queries and pre-authorization requests.
  • Lead and manage a team of Assistant Managers and Associates to meet service KPIs (e.g., response time, case resolution time, customer satisfaction).
  • Streamline SOPs for triage assessment and processing cashless approvals.
  • Liaise with healthcare providers and claims departments to resolve complex cases.
  • Monitor escalated cases and ensure timely resolution in line with service quality standards.

Required Skills and Qualifications:

  • Bachelor's degree in business, healthcare administration, or related discipline.
  • 5–8 years of experience in customer service operations, preferably in insurance, healthcare, or TPA.
  • Prior leadership experience managing teams in a customer-facing healthcare role.
  • Strong problem-solving, communication, and stakeholder management skills.
  • Familiar with letter of guarantee issuance workflows and healthcare provider interactions.

Benefits:

  • Great opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Others:

  • Work Location: SG-GE Centre.
  • Job Type: Full-time.
  • Seniority Level: Mid-Senior level.
  • Industry: Insurance, Financial Services, and Banking.


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