Patient Service Team Lead

2 weeks ago

Singapore beBeeCustomer Full time $80,000 - $120,000

About the Role

Lead our patient service team with a customer-centric approach.

Key Responsibilities:

  • Manage appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
  • Develop and mentor the customer success team, overseeing their performance, training, and professional growth.
  • Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
  • Maintain accurate patient records and ensure adherence to data privacy regulations.

Required Skills and Qualifications:

  • Minimum of 5 years in a customer-facing role, preferably in healthcare or retail.
  • Proven experience in leading, mentoring, and managing a team.
  • A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
  • Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
  • Proficiency in Microsoft Office and Google Suite.
  • Passion for the healthcare industry is a strong advantage.

Benefits:

Our team values equity and inclusion, fostering a workplace where everyone can thrive and feel valued.

We prioritize employee growth, development, and well-being, providing opportunities for career advancement and recognizing individual contributions.

Join an amazing team comprised of diverse individuals who share a passion for delivering exceptional patient care.

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