
Healthcare Services Team Lead
7 days ago
We are seeking an experienced and dynamic leader to oversee the operations of a specialist outpatient clinic focused on oncology and haematology services. This includes managing care for non-subsidised patients and overseeing treatment areas for chemotherapy administration.
As the Clinic Manager, you will be responsible for planning, directing, coordinating, and evaluating all aspects of clinic operations-spanning patient care, resource management, and team leadership. You will play a pivotal role in maintaining high standards of clinical and service excellence, ensuring a seamless experience for patients.
Key Responsibilities:
- Oversee daily clinic operations to ensure high-quality, patient-centric care.
- Lead a multidisciplinary team comprising Patient Service Associates (PSAs), nurses, and other healthcare professionals.
- Collaborate with doctors, pharmacists, and allied health colleagues to implement efficient, patient-focused workflows.
- Develop and execute strategic work plans aligned with best practices and operational goals.
- Manage clinic resources effectively while maintaining compliance with clinical standards.
- Foster a culture of continuous improvement through process reviews and innovation.
- Champion staff engagement and professional development; serve as a role model and mentor to your team.
- Address operational challenges and spearhead initiatives to enhance clinic performance and service delivery.
Requirements:
- Bachelor's Degree in Nursing.
- Registered Nurse with a valid practicing certificate.
- Minimum 3 to 5 years of experience in managing clinic operations.
- Strong leadership, communication, and stakeholder management skills.
- Proven ability to drive operational improvements and implement effective clinic workflows.
- PASSION for service excellence and staff development in a healthcare setting.
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