Patient Service Officer

22 hours ago


Singapore TMVC SINGAPORE PTE LTD Full time
Roles & Responsibilities

As part of the Patient Service Support team of International Medical Clinic (IMC), the Patient Service Officer will be the first point of contact for patients, internal and external customers, whether in person, over the phone, or via email. This role combines the patient service desk reception duties in the clinic and the IMC Call Centre patient service officer's responsibilities to support the provision of family, pediatric, and travel medicine services for all our patients. The Patient Service Officer will work in conjunction with the Patient Service Supervisor, Group Clinic Manager (GCM), Clinic Managers (CM) or Clinic-In-Charge(s)(CIC) to support all frontline patient services.

JOB RESPONSIBILITIES:

  • Front Desk Operations: Manage a clean, organized, and welcoming patient service desk and waiting area, ensuring readiness during clinic hours.
  • Patient Interaction: Greet and assist patients and visitors professionally, managing check-ins, walk-in registrations, and appointment bookings.
  • Appointment Management: Schedule, reschedule, and coordinate appointments (including follow-ups and delays), both in-clinic and over the phone/email.
  • Call Centre Duties: Handle high volumes of inbound/outbound calls, triage clinic-specific queries and route calls to appropriate teams.
  • Email & Communication Management: Respond to patient emails, confirm online bookings, and manage clinic communication platforms.
  • Insurance & Billing Support: Support in-clinic Insurance Direct Billing (IDB) related tasks, update billing details, and collect payments during patient visits.
  • Clinical Coordination: Support clinical teams with referrals, lab sample handovers, and follow-up scheduling.
  • Telehealth & Documentation: Conduct basic tele-triage and maintain accurate records of patient communications and actions.
  • End-of-Day Procedures: Close the clinic by securing systems, balancing transactions, and locking up according to protocol.

JOB REQUIREMENTS: -

  • NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.
  • At least 2 years' of experience in a healthcare, clinic, or patient/customer service setting is preferred.
  • Prior experience with front-desk operations, call center work, or patient services will be an advantage.
  • Proficient in using Microsoft Office applications, clinic management systems
  • Familiarity with medical terminology and clinical workflows is desirable.
  • Proven ability to multitask effectively and manage time well in a dynamic, fast-paced clinical environment.
  • Strong interpersonal skills, with a warm and patient-centric approach and a commitment to delivering high-quality customer service.
  • Strong problem-solving skills with the ability to assess situations quickly and escalate issues appropriately.
  • Collaborative team player with a proactive attitude.
Tell employers what skills you have

Travel Medicine
Ability to Multitask
Referrals
Microsoft Office
Microsoft Excel
Well Organised
daily banking
Interpersonal Skills
Healthcare
Medical Terminology
Administration
Protocol
Service Desk
Team Player
Customer Service Experience
Call Center

  • Singapore SINGAPORE MEDICAL SPECIALISTS CENTRE PTE. LTD. Full time

    : The Patient Service Associate provides quality frontline services to patients and their family members in a clinical setting, such as Specialist Outpatient Clinics. Core duties include patient registration, appointment bookings, medical records management and cashiering. He/She also sees to front-line patient relations, performs financial counselling and...


  • Singapore PeopleSolve Full time

    As a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services. Update patient registration information and process medical records in accordance with standard operating procedures and clinic...


  • Singapore Healthcare Assembly Full time

    Requirement: - Preferable with relative experience but not essential - A good team player who is well organized, motivated and attentive to details - Good communication and interpersonal skills. - IT literate (to use clinic software, computer, Microsoft office). - Fluent in English and Mandarin - Further training and development will be...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionPrepare and clean the room, turn on the machines in the morning. Oversees proper functioning and cleanliness of equipment, printer and ensure regular quality assurance checks and maintenance of printers. Maintain records of maintenance performed. Register patient for their examinations in the HIS and enter the correct...


  • Singapore SPECIALIST CARE GROUP PTE. LTD. Full time

    SPECIALIST CARE GROUP PTE LTD Job details: Patient Service Officer/ Clinic Assistant Salary $2,500 - $3,000 a month Job type Full-time (5.5days/week) Job Scope Clinical and administrative duties including phone enquiries, registration, patient appointment scheduling, booking of referrals/ investigations, billing and insurance claims. Perform basic...


  • Singapore ONE VOGUE PTE. LTD. Full time

    **Responsibilities** - Ensure patient’ needs are attended. - Front counter duties including answering phone calls, processing patients registration, arranging doctor’s schedule, calling of patients to remind them of their appointment and maintaining patient relations. - General administrative duties including filing, update of patient database, mailing,...


  • Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We have expanded our services and started an Urgent Care (night) Clinic located in the same centre. We are looking for a Patient Service Officer to support the clinic's operations. -...


  • Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed** is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer to be part of the team. - Perform registration: key in patients’ data and register in the system. - Generate bill estimation form. -...


  • Singapore Parkway Pantai Full time

    **Location: Mount Elizabeth Novena Hospital / Gleneagles Hospital** **Working hrs: 5.5days office hrs** - Assist in the management of customer service at registration & booking office. **Key accountabilities**: - Performs duties of Customer Service Officer by providing excellent customer service to all customers - Ensure telephone courtesy and patient...


  • Singapore AOSC PTE. LTD. Full time

    Provides frontline services in areas such as the scheduling of appointements, answering calls, payment collection. Liaises with patients and other healthcare clinics, and providing payment advise. Generates incovices, simple accountancy and admin work, and finance-related tasks. Mon - Fri office hours, and Sat am.