Patient Service Officer

10 hours ago


Singapore Parkway Pantai Full time

The Patient Service Officer (PSO) ensures and upholds the Parkway Shenton service experience at our clinics. PSO provides the first touchpoint for the patient upon arrival to the point when the patient enters and leaves the clinic.

**Responsibilities**:

- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medicines and cashiering duties.
- Attend to walk-in patients and answer phone enquiries
- Perform chaperon activities and assist in explaining the procedures to patients.
- Support doctors in language translation when needed.
- Proper maintenance of patients’ records and keeping count of drug inventory.
- Ensure proper maintenance of clinic facility for cleanliness and positive image.
- Strict adherence to SOPs and perform routine checks/audits within the clinic.
- Responsible for daily operations matters and it includes collating & compiling patient management indicators.
- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).
- Assist in coverage of other facilities when required due to lack of manpower.

**Key accountabilities**:

- Requirements:

- Minimum GCE ‘N’ Levels, Diploma Holders preferred.
- Basic IT knowledge and computer literacy.
- Detail and service-oriented.
- Able to work 44 hours (5.5 days) a week, including weekends and public holidays.
- Able to travel down to various clinics across Singapore.
- Comfortable with working independently or in a team with a fast-paced environment.

**Qualifications & Experience**:

- GCE ‘N’, ‘O’, ‘A’ Level, NITEC Or Diploma holders
- Experience in working with diverse group of professionals/personnel
- Frontline customer service experience is an added advantage
- Relevant work experience in healthcare industry would be an added advantage

**Additional Information**:

- Frontline customer service experience is an added advantage.
- Relevant work experience in the healthcare industry would be an added advantage.
- Experience in working with diverse groups of professionals/personnel.
- The ability to speak in multiple languages is an added advantage.



  • Singapore TMVC SINGAPORE PTE LTD Full time $4,000 - $6,000 per year

    As part of the Patient Service Support team of International Medical Clinic (IMC), the Patient Service Officer will be the first point of contact for patients, internal and external customers, whether in person, over the phone, or via email. This role combines the patient service desk reception duties in the clinic and the IMC Call Centre patient service...


  • Singapore TMVC SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesAs part of the Patient Service Support team of International Medical Clinic (IMC), the Patient Service Officer will be the first point of contact for patients, internal and external customers, whether in person, over the phone, or via email. This role combines the patient service desk reception duties in the clinic and the IMC Call...


  • Singapore Parkway Pantai Full time

    **Working location: Mount Elizabeth Novena Hospital** **Working hrs: 5.5 days office hrs** The Patient Relation Officer assists customers with all enquiries, is responsible for the patient registration and billing processes and appointment booking. The Patient Relation Officer will also offer excellent customer service to all customers including patients,...


  • Singapore PeopleSolve Full time

    As a Patient Service Officer, you will be part of a team who is focused on delivering high quality healthcare experiences for the patients: Attend to patient enquiries over the counter to provide information on clinic services. Update patient registration information and process medical records in accordance with standard operating procedures and clinic...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionPrepare and clean the room, turn on the machines in the morning. Oversees proper functioning and cleanliness of equipment, printer and ensure regular quality assurance checks and maintenance of printers. Maintain records of maintenance performed. Register patient for their examinations in the HIS and enter the correct...


  • Singapore RMA CONTRACTS PTE. LTD. Full time $40,000 - $60,000 per year

    Contract Shift Hours Location Outpatient Registration & Billing: Handle patient registration, billing, and perform visitor management including temperature screening. Input patient details and carry out admission procedures in the system. Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and...


  • Singapore THOMSON DENTAL CENTRE PTE. LTD. Full time $104,000 - $130,878 per year

    You will be responsible for all aspect of general quality patient management pertaining to the non-medical aspect of the centre. You will prepare the necessary documents for patient registration prior to the appointment day. You are also responsible with handling customers billing and closing of the account on daily basis.Job ResponsibilitiesRegister new...


  • Singapore THOMSON DENTAL CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesYou will be responsible for all aspect of general quality patient management pertaining to the non-medical aspect of the centre. You will prepare the necessary documents for patient registration prior to the appointment day. You are also responsible with handling customers billing and closing of the account on daily basis.Job...


  • Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time

    **StarMed **is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer to be part of the team. - Perform registration: key in patients’ data and register in the system. - Generate bill estimation form. -...


  • Singapore Thomson Medical Pte Ltd Full time $2,500 - $4,000 per year

    Thomson Medical Centre is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping. If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us...