Patient Service Officer

4 days ago


Singapore Healthcare Assembly Full time

**Roles & Responsibilities**

**Responsibilities**:
Front Desk Services
- Prepare service reports by collecting and analyzing patient’s information
- Attending incoming calls (new enquiries or exisiting patients)
- Change or cancel patient’s appointments

Patient Servicing and Relationships
- Register and maintain patient’s account by recording medical and personal information data
- Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Service Improvement Initiative
- Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.
- Follow and update communication procedures, guidelines, and policies
- Greet patients warmly and ascertain problems or reasons for calling
- Compile reports and analyze on patient’s overall satisfaction

**Requirements**:

- Excellent interpersonal and communication skills.
- Excellent customer-service mindset.
- At least Secondary School/'O' Level,NiTEC
- Strong interpersonal and communication skills
- Required language(s): English, Mandarin (to liaise with our Chinese patients)
- Responsible and willing to learn
- Caring and cheerful personality
- Able to work in a team

**Job Types**: Full-time, Part-time
Part-time hours: 20 - 30 per week

**Salary**: $2,300.00 - $3,000.00 per month

Work Location: In person



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