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Technical Support Specialist

2 months ago

Singapore TALENT TRADER GROUP PTE. LTD. Full time
Job Summary

Talent Trader Group PTE. LTD. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers in the medical equipment industry.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to customers via phone, email, or in-person to resolve technical issues with medical equipment.
  • Troubleshooting: Diagnose and troubleshoot complex technical issues with medical equipment to ensure prompt resolution and minimize downtime.
  • Documentation: Create and maintain technical documentation, including troubleshooting guides and technical manuals, to support customer support efforts.
  • Training and Guidance: Provide training and guidance to customers on the operation and maintenance of medical imaging systems to ensure optimal performance and minimize technical issues.
  • Installation and Configuration: Assist in the installation and configuration of medical imaging equipment to ensure proper setup and functionality.
  • Customer Satisfaction: Ensure customer satisfaction by providing excellent customer service and resolving technical issues in a timely and professional manner.
Requirements
  • Education: Min Diploma in Mechanical / Electrical Engineering or its equivalent.
  • Experience: At least 1 year related working experience in Medical / Healthcare / Laboratory product is a plus.
  • Skills: Able to commit standby and travel if required.