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Technical Support Specialist

2 months ago

Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Technical Support Specialist to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities

  • Install, maintain, and troubleshoot IT infrastructure, including hardware and software, to ensure optimal system performance.
  • Provide day-to-day technical support to clients, addressing their technical concerns and resolving issues in a timely manner.
  • Collaborate with the technical team to resolve complex technical issues and implement new technologies.
  • Perform regular preventive and corrective maintenance, troubleshooting system hardware and computer-based systems.
  • Coordinate with third-party suppliers and contractors to identify and resolve technical issues affecting system performance.
  • Work closely with clients to address service concerns and resolve technical problems.
  • Perform Install/Move/Add/Change (IMAC) activities as tasked.
  • Ensure all technical documentation is accurate and up-to-date.

Requirements

  • Basic network troubleshooting skills on desktop/laptop (LAN/Wi-Fi).
  • Basic knowledge of Active Directory.
  • Basic knowledge of switches/servers.
  • Image deployment skills (laptop/desktop).