Exceptional Client Experience Coordinator

22 hours ago

Singapore beBeeCustomer Full time $4,500 - $6,500

Job Title: Customer Service Specialist

We are seeking an exceptional Customer Service Specialist to join our team. In this role, you will play a vital part in ensuring our customers receive the highest level of service and satisfaction.

Key Responsibilities:
  • Deliver outstanding customer service by responding promptly and professionally to all inquiries and concerns.
  • Assist customers with product information, recommendations, and purchases, providing a seamless shopping experience.
  • Handle customer feedback and resolve issues efficiently, maintaining a positive and respectful tone.
  • Support retail operations by assisting with cashiering, stock management, and visual merchandising, contributing to a well-organized and visually appealing store environment.
  • Collaborate with the team to achieve sales and service targets, fostering a dynamic and supportive work environment.
Requirements:
  • A minimum of 1–2 years of customer service or retail experience (experience in the beauty industry is highly valued).
  • Strong interpersonal and communication skills, with the ability to build rapport with customers and colleagues alike.
  • Service-oriented mindset with a positive attitude and personal presentation that reflects our brand image.
  • Able to work flexible hours, including weekends and public holidays, as required.
  • A genuine passion for beauty, skincare, and customer satisfaction, driving your enthusiasm for delivering exceptional service.
Skills and Qualifications:
  • Mastery of Microsoft Office and Microsoft Excel.
  • Excellent visual merchandising skills, with the ability to create engaging and attractive store displays.
  • Experience with supply chain management and SAP systems.
  • Cashiering expertise, with accuracy and efficiency in handling transactions.
  • Effective communication skills, with the ability to convey complex information clearly and concisely.
  • Strong customer satisfaction skills, with a focus on building long-term relationships.
  • Proficiency in the beauty industry, with knowledge of products and services.
  • Talent for working collaboratively as a team player, supporting colleagues and contributing to a positive team dynamic.
  • Microsoft Word skills, with attention to detail and grammatical accuracy.
  • Customer service experience, with a proven track record of delivering excellent service.
  • Disposition skills, with a positive attitude and ability to handle challenging situations.
  • Knowledge of manufacturing, shipping, and logistics processes.

Please highlight your relevant skills and qualifications in your application.

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