Exceptional Client Experience Professional

1 week ago

Singapore beBeeCustomerService Full time $2,700

Customer Service Representative Job Description

About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing high-quality service to customers via phone, email, or in-person.

The ideal candidate will have excellent communication skills, a strong sales orientation, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide high-quality service to customers via phone, email, or in-person.
  • Collaborate with colleagues to resolve customer complaints and concerns.
  • Develop relationships with customers by understanding their unique needs and preferences.
  • Upsell and cross-sell products and services to increase sales and revenue.
  • Process transactions accurately and efficiently.
Required Skills and Qualifications
  • Minimum GCE 'N' Level or equivalent qualification.
  • At least 2 years of customer service experience preferably in a beauty, wellness, or healthcare environment.
  • Able to converse in English and Chinese to liaise with native English and Chinese-speaking clients.
  • Strong sales and service orientation.
  • Confident communicator with excellent interpersonal skills.
  • Driven and results-focused, with a passion for helping customers look and feel their best.
  • Proactive, reliable, and takes ownership of responsibilities.
Benefits
  • Permanent position.
  • Salary package up to $2700 per month.
  • Flexible working hours with opportunities for career advancement.
Working Conditions
  • Mon–Fri: 9.30am–7pm, Sat: 9.30am–3pm.
  • Staff will be rostered across Orchard, Siglap & Tampines locations.

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