
Exceptional Client Experience Professional
1 week ago
Customer Service Representative Job Description
About the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing high-quality service to customers via phone, email, or in-person.
The ideal candidate will have excellent communication skills, a strong sales orientation, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide high-quality service to customers via phone, email, or in-person.
- Collaborate with colleagues to resolve customer complaints and concerns.
- Develop relationships with customers by understanding their unique needs and preferences.
- Upsell and cross-sell products and services to increase sales and revenue.
- Process transactions accurately and efficiently.
- Minimum GCE 'N' Level or equivalent qualification.
- At least 2 years of customer service experience preferably in a beauty, wellness, or healthcare environment.
- Able to converse in English and Chinese to liaise with native English and Chinese-speaking clients.
- Strong sales and service orientation.
- Confident communicator with excellent interpersonal skills.
- Driven and results-focused, with a passion for helping customers look and feel their best.
- Proactive, reliable, and takes ownership of responsibilities.
- Permanent position.
- Salary package up to $2700 per month.
- Flexible working hours with opportunities for career advancement.
- Mon–Fri: 9.30am–7pm, Sat: 9.30am–3pm.
- Staff will be rostered across Orchard, Siglap & Tampines locations.
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