Shop - Post-purchase Experience & Customer Compensation Strategy
7 days ago
At TikTok, we're passionate about delivering a seamless and intuitive commerce experience to our users. We're seeking a dedicated Post-purchase Experience & Customer Compensation Strategist to join our operations team.
Key Responsibilities
- Develop and implement policies and strategies to enhance user experiences, particularly in resolving customer issues, while balancing compliance requirements, consumer satisfaction, and risk management.
- Create clear return standards and collaborate with cross-functional teams to design product solutions that align with those standards.
- Design and implement data tracking systems to monitor user experience, analyze performance, and address issues, focusing on improving customer satisfaction and other key metrics.
- Manage data reporting for this area and lead cross-functional collaboration with teams such as logistics, product, payments, and risk.
Requirements
- Bachelor's degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science, or equivalent degree.
- Proven experience in e-commerce governance strategies or policy-making, with a minimum of 5 years of experience in related domains.
- Excellent stakeholder and program management skills, with the ability to influence cross-functional stakeholders and senior leaders.
- Proficiency in English is required for this role.
About TikTok
As a pioneering platform in the e-commerce industry, TikTok offers a unique opportunity to shape the future of commerce. We're committed to delivering innovative, secure, and intuitive experiences for our users. Join us in creating a better commerce ecosystem and driving growth in the e-commerce space.-
Deputy director, compensation
2 days ago
Singapore Nanyang Technological University Full timeDeputy Director, Compensation & Benefits Deputy Director, Compensation & Benefits Location: NTU Main Campus, Singapore Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R00018988 The Deputy Director, Compensation & Benefits supports the Director in shaping and executing the university's Total Rewards strategy, focusing on developing...
-
Manager, compensation
3 days ago
Singapore Nanyang Technological University Full timeManager, Compensation & Benefits Apply at NTU Main Campus, Singapore Time Type: Full time Posted On: Posted 2 Days Ago Job Requisition ID: R00017876 Reporting to the Director, Compensation & Benefits, the candidate is responsible for overseeing the administration of employee benefits in an organization. This role requires a deep understanding of benefits...
-
Compensation Specialist
2 weeks ago
Singapore Temasek International Pte Ltd Full timeJob Summary:As a key member of the Temasek International Pte Ltd team, the Compensation Specialist will play a vital role in shaping the company's compensation and benefits strategies. This exciting opportunity requires a highly skilled professional with a strong background in compensation and benefits management.Key Responsibilities:Develop and implement...
-
Beauty Advisor
2 weeks ago
Singapore The Body Shop International Limited Full timeAbout the RoleWe are seeking a skilled Beauty Advisor to join our team at The Body Shop. As a Beauty Advisor, you will be responsible for delivering exceptional customer service and providing expert advice on our products and philosophy.Key ResponsibilitiesOffer expert advice to customers on our products and their benefitsProvide an inspirational insight...
-
Senior Compensation Specialist
2 weeks ago
Singapore Careers@Gov Full timeCompensation and Benefits FrameworkAs a key member of the HR Strategy and Development Department, you will play a vital role in shaping the organisation's compensation and benefits framework. Your responsibilities will include reviewing and implementing market-relevant salary and benefits policies to attract and retain a committed workforce.Key...
-
Senior Shop Manager
2 months ago
Singapore NEW STATION@CLEMENTI PTE. LTD. Full timeRoles & Responsibilities Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively Duties include motivating sales teams, creating business strategies, developing promotional materials for shop Guide shop's supervisors Create shop's objectives Make critical decisions Manage shop's budgets Oversee shop’s...
-
Compensation Professional
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeWe are seeking a highly skilled Compensation Analyst to join our team at Recruit Express Pte Ltd. As a key member of our Compensation team, you will play a crucial role in supporting the development of our global compensation philosophy and strategy.Key Responsibilities:Maintain and administer key compensation databases and toolsGather and analyze...
-
Senior Shop Manager
2 months ago
Singapore NEW STATION 208 PTE. LTD. Full timeShop Manager Job DescriptionKey Responsibilities:Oversee daily shop operations to ensure smooth and effective managementMotivate sales teams and develop business strategies to drive sales growthGuide shop supervisors and create objectives to achieve business goalsMake critical decisions to manage shop budgets and performanceRequired Skills:Management skills...
-
Shop Manager
1 month ago
Singapore ECOIN PARKWAY PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Shop Manager to join our team at ECOIN PARKWAY PTE. LTD. The ideal candidate will have a strong background in sales, customer service, and leadership, with a minimum of 10 years of experience in the hair dressing industry.Key Responsibilities• Manage the daily operations of the shop, ensuring...
-
Assistant manager, compensation
5 days ago
Singapore ALLIED SEARCH PTE. LTD. Full timeConvenient working location, near to MRT station Great career exposure and opportunity Competitive salary package As an Assistant Manager (Compensations), you will be responsible for the following duties: Reporting to the Assistant Director, you will play a crucial role in shaping and supporting the organization's strategic objectives, particularly in...
-
Compensation & Benefit Manager
2 weeks ago
Singapore ESPIRE CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities: Compensation Strategy & Planning: Design, implement, and evaluate compensation structures, salary ranges, and pay scales to ensure market competitiveness. Conduct salary benchmarking and market research to analyze compensation trends. Ensure internal pay equity and recommend salary adjustments when necessary....
-
Sales Assistant Manager
2 weeks ago
Singapore TAY SHOP PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements Give out samples to the shoppers Approach, conduct sales pitch, convince prospects to purchase our services & products. Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client Collaborate with team members to achieve individual and shop...
-
Customer Experience Specialist
7 days ago
Singapore Ikea Full timeAbout the JobIKEA Jurong is a unique city centre store, a smaller store with a big turnover and 3 million visitors. The store will be led by an ambitious team consisting of the Store, Commercial, Operations, IKEA Food and a Retail Foundation Manager.In your role as Sales & Service Generalist, you will ensure the end-to-end shopping experience and apply home...
-
Senior Shop Manager
2 months ago
Singapore NEW STATION@PARKWAY PTE. LTD. Full timeRoles & Responsibilities Responsible for overseeing the daily shop operations, making sure it runs smoothly and effectively Duties include motivating sales teams, creating business strategies, developing promotional materials for shop Guide shop's supervisors Create shop's objectives Make critical decisions Manage shop's budgets Oversee shop’s...
-
Senior Manager Compensation
1 month ago
Singapore Halcyon Knights Full timeSenior Manager Compensation Job DescriptionHalcyon Knights is seeking a highly skilled Senior Manager to lead the Compensation & Benefits team. This is a fantastic opportunity to join a leading technology business and contribute to shaping critical business decisions.The successful candidate will play a pivotal role in ensuring fairness, competitiveness, and...
-
Shop Operations Manager
2 months ago
Singapore NEW STATION@PARKWAY PTE. LTD. Full timeJob Description**Job Summary:**We are seeking a highly skilled and experienced Shop Manager to join our team at NEW STATION@PARKWAY PTE. LTD. The successful candidate will be responsible for overseeing the daily operations of our shop, ensuring excellent customer service, and driving sales performance.Key Responsibilities:Shop Operations: Manage the...
-
Customer marketing manager
3 days ago
Singapore Akzo Nobel Paints Full timeLocation: Changi Business Park Customer Engagement and Retention • Develop and execute marketing strategies aimed at increasing customer engagement and loyalty.• Design programs to improve customer retention and reduce churn, including loyalty programs, referral programs, and customer satisfaction initiatives.• Monitor and analyze customer feedback,...
-
Manager, Compensation
2 weeks ago
Singapore ST ENGINEERING MANAGEMENT SERVICES PTE. LTD. Full timeRoles & Responsibilities· Design, develop and recommend changes to the company’s compensation and benefits policies. programmes and processes to ensure alignment with ST Group’s compensation strategy and adhere to relevant legislative requirements· Champion and subject matter focal point of Performance Management, Compensation and Benefits processes....
-
Manager, Compensation
2 weeks ago
Singapore ST ENGINEERING IHQ PTE. LTD. Full timeRoles & Responsibilities· Design, develop and recommend changes to the company’s compensation and benefits policies. programmes and processes to ensure alignment with ST Group’s compensation strategy and adhere to relevant legislative requirements· Champion and subject matter focal point of Performance Management, Compensation and Benefits processes....
-
Deputy director, compensation
5 hours ago
Singapore Jobscentral Full timeThe Deputy Director, Compensation & Benefits supports the Director in shaping and executing the university's Total Rewards strategy, focusing on developing competitive and sustainable compensation and benefits programs. This role also drives performance management and job evaluation systems to support the University's success.Key Responsibilities...