APAC Client Success Partnership Lead
2 weeks ago
About LRN Corporation
We are a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance.
Position Overview:
This role involves maintaining relationships and ensuring value delivery within our existing customer base in APAC. You will be one of two primary points of contacts for clients, working closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of our solution set. As an ambassador for LRN, you will be a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.
Your Key Responsibilities:
- Act as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres
- Participate in the planning process with clients regarding the deployment and utilization of our licensed solution set
- Proactively analyse client health metrics, and usage of products and content, and recommend optimization and improvements as appropriate
- Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Monitor all account work streams and projects (i.e., working with internal teams to ensure client satisfaction
- Manage all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
- Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
Requirements and Qualifications:
- Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
- Exceptional relationship development and management abilities and a proven commitment to customer service
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com
- Knowledge of Customer Success Management tools like Gainsight
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
What We Offer:
We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary of $120,000 per annum, commensurate with experience, plus benefits, and opportunities for growth and professional development.
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