Care Concierge
17 hours ago
About the Role
As a Care Concierge at NTUC Health, you will play a vital role in ensuring the quality of care and service excellence for our residents. Your primary responsibility will be to assist with the onboarding of new residents, ensuring a smooth transition to our care services. This includes engaging with caregivers and residents at the pre-admission stage, conducting pre-admission counselling sessions, and actively engaging with residents and caregivers throughout their stay. You will also be involved in multidisciplinary discussions as part of patient-centered/directed care planning, providing relevant information on residents' social background, preferences, and habits. Additionally, you will help develop and maintain important touchpoints for the resident journey from pre-admission to discharge, assist in measuring and monitoring customer satisfaction, and propose service initiatives and training programs for continuous improvements.
Key Responsibilities
- Assist with the onboarding of new residents, ensuring a smooth transition to our care services
- Engage with caregivers and residents at the pre-admission stage, conducting pre-admission counselling sessions
- Actively engage with residents and caregivers throughout their stay, addressing any concerns that may arise
- Involved in multidisciplinary discussions as part of patient-centered/directed care planning, providing relevant information on residents' social background, preferences, and habits
- Help develop and maintain important touchpoints for the resident journey from pre-admission to discharge
- Assist in measuring and monitoring customer satisfaction, proposing service initiatives and training programs for continuous improvements
Requirements
- Recognized diploma or degree
- At least two years of work experience, preferably requiring interaction with a diversity of people
- Knowledge of geriatrics or experience caring for the elderly (e.g. being a caregiver or volunteering) an added advantage
- People-oriented, willing to work the ground
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