Guest Services Host

3 days ago

Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Highlights

  • Dynamic working environment
  • Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.


Responsibilities

  • Promote a helpful and professional image to the guest and give full co-operation to any guest.
  • Efficiently perform all duties in the Guest Services Department (Reception, Call Centre, Concierge, Bell, and Driveway, Spa, Wellness & Workout) assisting the entire team where necessary.
  • Ensure guests are provided with personal, attentive and caring service.
  • Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
  • Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
  • Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
  • Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
  • Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
  • Ensure all guests experience a fresh and modern check-in/check-out procedure.
  • Assist with luggage and door upon guest request.
  • Perform curbside/in-room check in for special guests on mobile devices.
  • Anticipate guest needs and offer related services and suggestions accordingly.
  • Find opportunities to surprise and delight guests to create memorable moments.
  • Be able to build small talk with guests during every interaction to engage with guests.
  • Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
  • Be entirely flexible and adapt to rotating within the different positions of the Guest Services or any other Department of the hotel as needed.
  • Optimize revenue through timely and accurate bookings.
  • Complete other tasks that are assigned by Management.

Requirements

  • Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
  • Preference for candidates with front office experience in an established or luxury/upscale or boutique hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive ‘can-do’ attitude

Tell employers what skills you have

Front Office
Customer Service Oriented
Concierge Services
Entertainment
Restaurants
Spa
Hospitality Management
Attentive
Transportation
Mobile Devices
Team Player
Customer Service
Service Excellence
Service Delivery
Hospitality

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