Communication Centre Host
4 weeks ago
Job Highlights
- Dynamic working environment
- Open and collaborative culture
Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.
Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.
Responsibilities
- Efficiently perform all duties in the Communication Centre as part of the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
- Communicate professionally and efficiently to all internal and external callers of the hotel.
- Ensure guests are provided with personal, attentive and caring service
- Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Ensure all guests experience a fresh and modern experience.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
- Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.
Requirements
- Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
- Preference for candidates with call centre/operator experience in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible.
- Passionate and enthusiastic with a positive ‘can-do’ attitude
Tell employers what skills you have
Customer Service Skills
Front Office
Customer Service Oriented
Entertainment
Dispatching
Restaurants
Property
Attentive
Adaptable
Written Communications
Service Desk
Transportation
Communication Skills
Tourism Management
Team Player
Customer Service
Call Center
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