Corporate Banking Specialist

2 months ago


Singapur, Singapore DBS Bank Full time

Job Summary

We are seeking a highly motivated and detail-oriented Corporate Banking Specialist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our corporate banking products.

Key Responsibilities

  • Provide top-notch customer service to internal and external premier customers, responding to their queries and resolving their service requests in a timely and professional manner.
  • Collaborate with internal teams to resolve customer queries and ensure that service level agreements (SLAs) are met.
  • Work closely with team managers and product owners to identify areas for improvement and implement process enhancements.
  • Own and resolve customer issues from start to finish, ensuring that issues are resolved permanently.
  • Manage customer relationships, providing support and resolution to customers' production issues in a timely manner.
  • Review support and incident calls to identify root causes and implement corrective actions.
  • Coordinate with vendors to resolve customer problems and ensure that issues are resolved efficiently.
  • Update tracking spreadsheets, call logs, and incident reports to ensure that all implementation issues and customer enquiries are documented.
  • Compile statistics for reporting purposes and perform other tasks as assigned.

Requirements

  • Degree holder with a minimum of 2-3 years of experience in corporate products (cash management and IDEAL) preferred.
  • Hard-working, self-motivated, and a strong team player with good interpersonal and communication skills.
  • Meticulous and detail-oriented with the ability to work effectively under pressure and tight deadlines.
  • Familiar with MS Office applications, such as Outlook, Excel, and Word.
  • Ability to identify opportunities to improve operational efficiency.

About DBS Bank

DBS Bank is a leading financial services group in Asia, with a strong commitment to innovation and customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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