Corporate Banking Specialist
2 months ago
Job Summary
We are seeking a highly motivated and detail-oriented Corporate Banking Specialist to join our team at DBS Bank. As a key member of our Group Technology and Operations team, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our corporate banking products.
Key Responsibilities
- Provide top-notch customer service to internal and external premier customers, responding to their queries and resolving their service requests in a timely and professional manner.
- Collaborate with internal teams to resolve customer queries and ensure that service level agreements (SLAs) are met.
- Work closely with team managers and product owners to identify areas for improvement and implement process enhancements.
- Own and resolve customer issues from start to finish, ensuring that issues are resolved permanently.
- Manage customer relationships, providing support and resolution to customers' production issues in a timely manner.
- Review support and incident calls to identify root causes and implement corrective actions.
- Coordinate with vendors to resolve customer problems and ensure that issues are resolved efficiently.
- Update tracking spreadsheets, call logs, and incident reports to ensure that all implementation issues and customer enquiries are documented.
- Compile statistics for reporting purposes and perform other tasks as assigned.
Requirements
- Degree holder with a minimum of 2-3 years of experience in corporate products (cash management and IDEAL) preferred.
- Hard-working, self-motivated, and a strong team player with good interpersonal and communication skills.
- Meticulous and detail-oriented with the ability to work effectively under pressure and tight deadlines.
- Familiar with MS Office applications, such as Outlook, Excel, and Word.
- Ability to identify opportunities to improve operational efficiency.
About DBS Bank
DBS Bank is a leading financial services group in Asia, with a strong commitment to innovation and customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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