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Visitor Experience Coordinator

1 week ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
Delivering Excellent Service Quality

We are seeking a dedicated and customer-focused individual to join our team as a frontline customer service representative. This role involves delivering exceptional service quality at service counters handling customer registrations, enquiries, and requests according to service standards, processes, and policies.

Key responsibilities include receiving and welcoming visitors with a polite disposition, registering and enrolling visitors efficiently and accurately, providing efficient queue management, protecting visitor records, key management, multitasking, and responding to public enquiries.

Working Environment

The successful candidate will be working in a dynamic and fast-paced environment, providing opportunities for growth and development. The role requires strong communication and interpersonal skills, with a focus on delivering excellent customer service.

Requirements
  • Excellent customer service track record.
  • Able to learn quickly and adapt to changes.
  • Good interpersonal and communication skills.
  • Good command of English (written and spoken).
  • IT savvy and familiar with common software.
  • WSQ certification in customer service is an advantage.