Visitor Experience Associate

3 weeks ago


Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time
Roles & Responsibilities

Job Description

Part-time position

Daily Operations of Front-end Operations and Stations

Acts as a Visitor Experience Ambassador for SDC either as Guest Service Associate or Singapore Story Guide by delivering excellent guest experiences for our visitors and assisting visitors in whatever ways we can;

Guest Service Associate

  • Performs front-end operational roles that include but not limited to ticketing/cashiering, greeters, guest services functions, service recovery etc;
  • Performs retail operational roles that include but not limited to cashiering, inventory management, replenishment of stocks etc
  • In this role, the Visitor Experience Ambassador projects a professional image and handles enquiries and service recovery as well as handle safety issues and emergency situations (including rendering first aid) at the frontline

Singapore Story Guide

  • Share with guests the Singapore Story through guided tours at the Singapore Discovery Centre including the permanent exhibit galleries, temporary exhibitions, travelling exhibitions and thematic tours.
  • Bring alive the Singapore Story through role-playing, storytelling, facilitation of games and the application of other guiding techniques during guided tours.

Requirements:

  • Able to handle various scopes of work, as well as handle difficult customers.
  • Enjoy interacting with people of all ages and levels.
  • Customer service oriented.
  • Able to multi-task, prioritize, and manage time effectively.
  • Able to make on the spot decision when safety is being compromised.
  • Able to speak fluent English. Fluency in a second language will be advantageous.
  • Possess intermediate computer skills, familiar with Microsoft Office.
  • Able to handle POS system or cashier machines.
  • Preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience, in the hospitality or tourism industry.

Benefits:

  • Uniform provided.
  • Transport reimbursement.
  • Able to convert to Full time staff.
  • Free SDC Adventurer Membership after 1 month deployment.
  • 20% for dining at BottleTree.

Tell employers what skills you have

Customer Service Oriented
Galleries
Able To Multitask
Microsoft Office
Inventory Management
Rendering
First Aid
Visitor Experience
Cashiering
Storytelling
Facilitation
Hospitality

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