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Senior Visitor Experience Lead

1 week ago

Singapore This is an IT support group Full time

In the ever-evolving landscape of wildlife and nature conservation, innovative solutions are crucial to drive growth and evolution in service delivery. At Mandai Wildlife Group, we recognize the importance of exceptional guest experiences and are seeking an experienced professional to join our team as a Senior Executive, Guest Experience Management.

The ideal candidate will possess strong organizational and coordination skills, with the ability to manage multiple tasks and meet deadlines. Good communication and interpersonal skills are essential to engage with internal teams and external vendors.

Responsibilities:

  • Collaborate with teams across Mandai to enhance guest experiences through organizing campaigns, talks, training, and recognition events
  • Support the design and development of innovation, design thinking, and service excellence training workshops
  • Work closely with various teams to evaluate workshop feedback data and recommend improvements to workshop design and delivery
  • Monitor training participation and prepare reports to track progress
  • Assist in managing project timelines, ensuring tasks stay on track and deadlines are met
  • Help develop clear and engaging PowerPoint decks to support presentations and project discussions
  • Support training administration, including booking training rooms, collating registrations, and preparing training materials

Requirements:

  • Proven experience in training administration, event planning, or procurement processes
  • Proficiency in tracking training participation and preparing reports
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of service excellence principles and innovation design thinking