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Customer Experience Coordinator

1 week ago

Singapore SMRT Corporation Ltd Full time

We are looking for a Customer Experience Coordinator who is passionate about delivering exceptional customer experiences.

Key Responsibilities

The successful candidate will be responsible for:

  1. Providing warm and friendly service and being proactive to help when needed, such as assisting guests with priority boarding (e.g., elderly, pram, wheelchair access), and providing guest services at various touch points in vicinity of the Sentosa Express stations.
  2. Managing crowd control, including station evacuation by deploying queue management barricades, and providing queue line control for the entire queue leading to express service.
  3. Coordinating crowd handling/diversion of guests to alternate mode/s of transport during crowded situations.

Our ideal candidate will possess excellent communication and interpersonal skills, and be able to work effectively in a fast-paced environment.