Customer Experience Officer

1 week ago

Singapore THE ESPLANADE CO LTD Full time
Roles & Responsibilities

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.

KEY RESPONSIBILITIES

  • As a Customer Experience Officer you will be responsible for the following:
  • Proper upkeep and appearance of all public areas.
  • Ensure safety measures and emergency evaluationguidelines are adhered to and that our customers stay safe
  • Conduct tours and training sessions/workshops for casuals
  • Manage patrons' enquiries via general hotline
  • Manage and supervise casual staff during performances and events when working as a venue officer and/or as & when required.
  • Manage sale, collection, replacement or exchange of SISTIC ticketsand provide information on Esplanade/all enquiries at the information counter
  • Assist with sign-ups, membership card issuance and other tasks associated with card membership
  • Coordinate with SISTIC's helpdesk for matters relating to tickets sold by SISTIC outlets
  • Liaise with Groups and manage the processing of tickets for bulk booking
  • Compile ticket sales report and daily sales update
  • Assist Customer Experience Manager in managing daily Box Office / Ticketing operations
  • Manage Usher Management System (UMS) & Manpower Requests including monthly posting of events, calendar reviews and assist with manpower requirements and costs.
  • Update the Customer Relationship Management (CRM) and draft responses to customers' feedback

KEY JOB REQUIREMENTS

  • Diploma or relevant qualifications with equivalent years of experience
  • 3 years of working experience in customer service
  • Required to work irregular / shift hours
  • Excellent customer service skills
  • Proficient in English and a second language
  • Excellent interpersonal and communication skills
  • Aptitude in resolving issues with a customer-focused orientation
  • Ability to multi-task
  • Proficient in Microsoft Office applications
  • Able to work independently with minimum supervision

We invite you to email us at hr@esplanade.com with your resume and an indication of your current and expected salary if you are keen to join us as a Customer Experience Officer.

Only shortlisted candidates will be notified.  We thank you for your interest in the position and in the Esplanade.

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Customer Relationship
Microsoft Office
Customer Experience
Ticketing
Customer Relationship Management CRM
Relationship Management
Event Management
Customerfocused
Ticket Sales
Customer Service
Able To Work Independently
Call Center

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