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Customer Experience Officer

1 week ago

Singapore DHL Supply Chain Full time
Join Our Team as a Contact Centre Director

We are a leading logistics company looking for a seasoned professional to lead our contact centre team. The successful candidate will possess excellent leadership skills, a customer-centric approach, and the ability to drive business results.

Main Duties and Responsibilities:
  • Drive Employee Engagement to help employees feel connected to one another and the company.
  • Foster a workplace that helps the team thrive.
  • Actively engage and support the development of your team to ensure better performance and succession planning.
Essential Requirements:
  • Minimum Degree in any discipline.
  • At least 4 years of experience in managing projects similar in scope and scale.
  • Possess good knowledge of contact centre industry best practices.