Customer Experience Manager

5 days ago


Singapore Hasaket Full time

At Hasa Ket Logistics, we are dedicated to providing exceptional service to our clients. Our ideal candidate will be a skilled Customer Experience Manager, responsible for handling customer inquiries and resolving issues efficiently.

The successful candidate will possess strong communication skills, proficiency in MS Office and CRM software, and the ability to multitask in high-pressure situations.

We prioritize customer satisfaction and service excellence at Hasa Ket Logistics. If you have a passion for delivering seamless service and ensuring client satisfaction, we invite you to join our team in Singapore.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat promptly
  • Handle complaints, provide solutions, and ensure customer satisfaction
  • Maintain accurate customer records and update databases as needed
  • Coordinate with internal departments to resolve service-related issues
  • Process orders, track shipments, and provide real-time updates to clients
  • Assist in developing customer service policies and best practices
  • Follow up with customers to ensure concerns are addressed effectively
  • Contribute to improving overall customer experience and retention


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