Customer Experience Associate

3 days ago


Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full time

In this role, you will play a vital part in delivering exceptional customer experiences and supporting the banking services of our valued clients.

As a key member of our team, you will be responsible for identifying opportunities to enhance services and products, ensuring customer satisfaction while providing personalized support over the telephone.

This position offers a competitive salary with shift allowances, as well as a pathway for professional growth and development within the organization.

Key Responsibilities:

  • Deliver personalized service to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Understand customers' needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver quality service to achieve total customer satisfaction.
  • Solicit customer feedback and identify problem trends for improvement actions.

Requirements:

  • Prior experience in a call center or customer service environment is an advantage.
  • Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.


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