Customer Experience Strategist

4 days ago


Singapore National Library Board Full time
About the Role:
The Customer Experience Office is expanding, and we are looking for skilled service experience designers to join our dynamic team. As a Service Experience Designer, you will play a vital role in shaping LTA's customer experience strategy. You will work closely with senior leaders and teams to design, implement, and elevate customer experience in our products, services, and infrastructure.

Key Responsibilities:
• Function as internal consultant and process facilitator to guide business units on customer experience delivery design in their current processes and projects.
• Develop roadmaps and implement CX initiatives.
• Identify synergies in customer journeys across divisions and opportunities for integration and facilitate cross-functional collaboration to create seamless service experience.

What We Are Looking For:
We are seeking dynamic, energetic, highly motivated, passionate, and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

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