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Digital Customer Experience Strategist

1 week ago

Singapore Quantum Leap Career Consultancy Full time
Transforming Customer Relationships

At Quantum Leap Career Consultancy, we are dedicated to delivering exceptional customer experiences through data-driven insights. As a CRM Manager, you will be the driving force behind transforming customer data into meaningful actions, ensuring every interaction is personalized, seamless, and impactful.

Your Mission:
* Own the Customer Database: Maintain and enhance data accuracy, completeness, and integrity to ensure a strong foundation for customer engagement.
* Turn Data into Strategy: Analyze CRM data, uncover patterns, and provide insights that shape sales and brand initiatives, driving business growth.
* Understand Customer Behavior: Track and interpret customer journeys, preferences, and interactions to develop targeted strategies that enhance loyalty and engagement.
* Optimize CRM Systems: Establish workflows, maintain data consistency, and continuously improve the CRM ecosystem for maximum efficiency.
* Collaborate for Impact: Work cross-functionally with marketing, sales, and other teams to develop integrated CRM strategies that strengthen customer relationships.

What You Bring:
A strategic mindset with a passion for customer data and engagement. Strong analytical skills to turn raw data into actionable insights. Experience in CRM management, data integrity, and workflow optimization. A collaborative spirit to work seamlessly across departments. An eye for innovation, always looking for ways to enhance customer experiences.