
Service Desk Technical Support Professional
2 weeks ago
A Service Desk Specialist is a crucial role in an organization, responsible for providing technical support to employees.
About the RoleThe ideal candidate will have strong technical knowledge and excellent communication skills. They will be required to provide efficient and effective tier 1 and tier 2 support to end-users, perform installation, repair, and preventative maintenance of software and hardware, establish network connectivity and hardware and software configuration, and support third-party software applications.
Key Responsibilities:- Provide tier 1 and tier 2 support to end-users
- Perform installation, repair, and maintenance of software and hardware
- Establish network connectivity and hardware and software configuration
- Support third-party software applications
- Track, resolve, and escalate incidents and requests
- 2 or more years of experience in IT and Infrastructure and Operations
- A+ Certification
- Expertise in Problem Management, Incident Management, Configuration Management, and ITIL framework
- Demonstrated success in decision-making and troubleshooting
- Excellent customer service skills
- Exemplary written and verbal communication skills
- Fluent in business English
- University degree, technical certifications, or combination of education and hands-on experience
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