IT Service Desk Specialist

7 days ago

Singapore beBeeTroubleshooting Full time $60,000 - $80,000

Job Title: IT Service Desk Specialist

Job Description:

The role of an IT Service Desk Analyst is to provide exceptional customer service and technical assistance to staff members across various regions. As the first point of contact for IT-related issues, you will be responsible for resolving problems promptly and professionally.

This position offers a unique opportunity to work in a fast-paced international environment with exposure to a wide range of IT systems. You will have the chance to develop your skills and expertise in troubleshooting, application support, and hardware maintenance.

Key Responsibilities:
  1. Provide remote and desk-side support for applications and hardware, including Microsoft Office 365, Zoom, Windows 10, and other digital tools.
  2. Log, track, and manage incidents using ServiceNow.
  3. Take ownership of issues through to resolution, ensuring timely updates to users.
  4. Maintain knowledgebase articles and IT documentation.
  5. Support smooth day-to-day IT operations and contribute to process improvements.
Requirements:
  • At least 3 years of IT Helpdesk/Service Desk experience and at least 6 months experience within a professional services environment.
  • Strong troubleshooting skills with knowledge of laptops, mobiles, and core applications.
  • Familiarity with Microsoft Office 365 products is essential.
  • Experience with legal or professional services software is a plus.
  • Knowledge of audio/video conferencing tools is desirable.
  • ITIL Foundation certification is an advantage.
  • Excellent communication and customer service skills.
  • Calm, logical, and professional approach when working under pressure.
  • Flexible with working hours (occasional after-hours support required).
  • High level of discretion and confidentiality.

We are looking for a skilled and dedicated IT Service Desk Analyst to join our team. If you have a passion for providing excellent customer service and technical support, we encourage you to apply for this exciting opportunity.

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