
Service Desk Engineer
3 weeks ago
Work Location: Chai Chee
Mandatory Skills: Microsoft Exchange / Outlook
Preferred Skills: ITIL 4.0, CompTIA A+, ITSM Tool
Service Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service Desk Agents utilize IT Service Management (ITSM) tools to log all incoming inquiries, track their progress, and ensure resolution.
To provide timely, effective, efficient and professional quality service to resolve problems and to achieve customer' expectation.
- Polite and professional in handling all calls, email queries and requests.
- Log all reported incidents using the incident ticketing tool.
- Provide first level support to troubleshoot and resolve technical issues.
- Accurate assessment / resolution of problems.
- Regular updates for follow up actions & incident status.
- Escalate of incidents to appropriate second level support in accordance with escalation matrix as per work instructions.
- Work with Team Lead to feedback and improve processes where applicable.
- Shift works and weekend duty required
- At least 2 years of working experience in IT Service Desk environment.
- Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution.
- Timely escalation to 2nd and 3rd level support via support escalation matrix.
- Manage and prioritize multiple support requests at the same time, ensuring each user gets the help they need without delays.
- Good writing and verbal communication skills.
- Certifications such as ITIL Foundation and CompTIA A+ or equivalent are a plus
- To provide timely, effective, efficient and professional quality service to resolve problems and to achieve customer' expectation.
Outlook
Service Desk Management
IT Service Management
Troubleshooting
Hardware
Ticketing
CompTIA A+
CompTIA
IT-Service desk
Information Technology
Microsoft Exchange
Service Desk
Windows
ITIL
Incident Management
Technical Support
-
Service Desk Engineer
2 weeks ago
Singapore ACHIEVE TALENTS PTE. LTD Full timeMinimum Higher NITEC / Diploma in IT related disciplines - Minimum 1 year of working experience in IT service desk preferred - Possess good customer service and communication skills Our client delivers digital solutions including Mobility, Smart Life, Industry, Energy and IT, to increase customers' social, environmental and economic value. They are looking...
-
Service Desk Engineer
1 week ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...
-
Service Desk Engineer
1 week ago
Singapore PLOY ASIA PTE. LTD. Full timeRoles & ResponsibilitiesService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported...
-
Service Desk Engineer
1 week ago
Singapore PLOY ASIA PTE. LTD. Full time**Service Desk Engineer** Whats on offer: - Job Type: Contract - Duration: 1 year (highly renewable) - Location: Singapore, Central - End-user Environment - Requires Shiftwork (There are 3 shifts : Morning (normal hours), Afternoon-to-Night, Night-to-Morning.) - Shifts will be rotated monthly, including working on weekends and public holidays, according to...
-
Service Desk Engineer
7 days ago
Singapore PLOY ASIA PTE. LTD. Full time $60,000 - $120,000 per yearService Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...
-
Service Desk Engineer
3 weeks ago
Singapore THE HACENS TALENT PTE. LTD. Full timeRoles & ResponsibilitiesRole: Service Desk Engineer - L1Job Type: 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT...
-
Service Desk Engineer
1 week ago
Singapore ERP21 Pte Ltd Full timeFull Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...
-
Service Desk Engineer
5 days ago
Singapore THE HACENS TALENT PTE. LTD. Full timeRole : Service Desk Engineer - L1 Job Type : 1 Year Renewable Contract Job Summary: We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment. Key...
-
Service Desk Engineer
3 days ago
Singapore HELIOS SYSTEMS PTE. LTD. Full time**Service Desk Support Engineers Needed!** **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional...
-
Service Desk Engineer
3 days ago
Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...