Service Desk Engineer

7 days ago


Singapore HELIOS SYSTEMS PTE. LTD. Full time

**Service Desk Support Engineers Needed**

**Key Responsibilities**
- Service Desk Support Engineers / 1st Level Support
- Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)]
- Pro-actively interacts and gathers additional information from customers/users, as required
- Escalates next level of technical support for incident resolution, as appropriate
- Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
- Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
- Provision to support Major incidents, as required
- Forms part of Request Fulfilment group specializing in fulfilling certain types of Service Requests (broadly refers to Standard Changes or Pre-Approved Change Request)
- Responsible to produce breaching and ageing reports for tickets logged by Service Desk
- Contributes and supports by identifying any gaps or shortcomings in the current processes, procedures and services; propose or recommend improvements to bridge these gaps
- Basic diagnosis and provide support to resolve issues related to M365, Active Directory, Windows Operating System
- Basic know-how and support on Network issues such as Ping, DNS, Traceroute, HTTP, SSL

**Qualifications/Experience/Knowledge**
- 1-2 Years’ experience required in call centre managed services
- ITIL Foundation Certification
- CISCO CCNA Certification (Will be advantageous)
- Strong Call Handling Skills
- Familiar with BMC Ticketing System
- Able to work 24 x 7 shift work in Singapore Office

Location: Henderson Road

Duration: 12 Months Contract

**Salary**: S$3,400 - S$4,300, including Shift and Weekend allowances

**Job Types**: Full-time, Contract

**Salary**: $3,400.00 - $4,300.00 per month

**Edit job**

Open



  • Singapore Tate Asia Full time

    **Service Desk Engineer** **SUMMARY**: - Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolve-able by Service Desk after remote troubleshooting, the...

  • Service Desk Engineer

    2 weeks ago


    Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...


  • Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...

  • Service Desk Engineer

    2 weeks ago


    Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 2 End User Computing support and well verse in Windows OS. - Good Hardware and software troubleshooting skills for PC. - Break...

  • Service Desk Engineer

    2 weeks ago


    Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...


  • Singapore ENNOVATEZ PTE. LTD. Full time

    **Service Desk Engineer** We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore. **Responsibilities**: - Provide level 1.5 End User Computing support and well verse in Windows OS - Diagnosing end-user system failures and implement repair solutions. - Diagnosing...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...


  • Singapore Rapsys Technologies Full time

    Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...


  • Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 18079 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...

  • Service Desk Engineer

    2 weeks ago


    Singapore HELIOS SYSTEMS PTE LTD Full time

    **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional information from customers/users, as...