
Service Desk
1 week ago
Our client, one of Asia-Pacific’s leading organizations is looking for:
**Service Desk Manager**
**Responsibilities**
- Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests.
- Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, etc.).
- Implement and maintain ITIL-based processes to improve service delivery and customer satisfaction.
- Monitor service desk performance metrics and generate regular reports for management.
- Act as an escalation point for complex technical issues and ensure prompt resolution.
- Collaborate with other IT teams to ensure seamless end-to-end support and service delivery.
- Maintain documentation, knowledge base articles, and standard operating procedures.
**Requirements**:
- 5 years of experience in IT support, with at least 2 years in a leadership or managerial role.
- Strong knowledge and hands-on experience with Microsoft 365 administration and support.
- Solid understanding of ITIL and ITSM principles and best practices.
- Proven ability to lead and motivate technical teams in a fast-paced environment.
- Excellent communication, problem-solving, and customer service skills.
EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982
-
Service Desk
2 weeks ago
Singapore Rapsys Technologies Full timeExcellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS Outlook and...
-
Service Desk
6 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeService Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...
-
Service Desk Support
2 days ago
Singapore NETS Group Full timeJoin or sign in to find your next job Join to apply for the Service Desk Support role at NETS Join to apply for the Service Desk Support role at NETS Get AI-powered advice on this job and more exclusive features. The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant...
-
Service Desk
7 days ago
Singapore U3 Infotech Pte Ltd. Full timeService Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...
-
Service Desk Manager
4 days ago
Singapore NCS PTE. LTD. Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Service Desk Manager
1 week ago
Singapore IFS Full time**Company Description** IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...
-
Service Desk Manager
4 days ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
IT Service Desk Analyst
2 weeks ago
Singapore Persolkelly Full time**Purpose**: The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent...
-
Service Desk Engineer
14 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesWork Location: Chai CheeMandatory Skills: Microsoft Exchange / Outlook Preferred Skills: ITIL 4.0, CompTIA A+, ITSM ToolService Desk Agent is responsible for providing assistance to end users with technical issues and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and...
-
Service Desk Engineer
1 week ago
Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...