Service Desk Manager

3 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Contract

**Salary**

$8,500 - $10,000 Per Month

**Date Posted**

1 hour ago

Additional Details

**Job ID**

15281

**Job Views**

1

Roles & Responsibilities

**Responsibilities**:

- Effectively manage, train and develop the service desk team
- Ensure that all processes and standards used by the service desk are thoroughly documented, consistently audited and regularly improved
- Promoting the service desk with the senior management and clients and working to ensure that it is seen as a core business function
- Coordinating and managing all relevant stakeholders including various support teams (EUC, Infra, AMS, CSS etc.), management and clients that are involved in service desk operations
- Proactively manage cost related to the running of service desk

**Requirements**:

- 8-10 years of Service Desk Manager background with the experience in a fast pace environment.
- ITIL, project management, Team management, Systems Thinking

Tags

service

desk

manager

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