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Technical Service Desk Professional

2 weeks ago

Singapore beBeeTroubleshooting Full time $32,320
Job Description:

We are seeking a skilled Technical Service Desk Professional to provide top-notch support for our clients. As the first point of contact, you will handle technical issues and service requests related to hardware, software, network, and Microsoft Exchange/Outlook.

Responsibilities:
  • Provide first-line technical support for hardware, software, and network issues.
  • Log all incidents and service requests in the incident ticketing tool.
  • Perform accurate problem assessment and ensure timely resolution.
  • Escalate issues to Level 2/3 support as per escalation matrix.
  • Provide regular updates to users on incident status and follow-up actions.
  • Ensure polite, professional handling of calls, emails, and service requests.
  • Collaborate with team members to suggest process improvements.

Requirements:
  • Minimum 2 years of IT Service Desk experience.
  • Strong troubleshooting skills with ability to resolve first-line issues.
  • Hands-on experience with Microsoft Exchange / Outlook (mandatory).
  • Familiarity with ITSM tools and escalation workflows.
  • Good written and verbal communication skills.
  • Relevant certifications (e.g., ITIL Foundation, CompTIA A+) are an advantage.

Benefits:
  • Shift Work: 8-hour shifts, rotational basis.
  • On average, one full weekend off every 1.5 months.