Service Desk

2 weeks ago

Singapore ALPHAEUS PTE. LTD. Full time

**Job Description**:

- To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
- Polite and professional service.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
- Coordination for employee user account administration, activation, changes, and terminations, including:
**Requirements**:

- Minimum 1 years experience in service desk or helpdesk environment
- Able to work in a team to support end-users needs in IT hardware and software issues
- Excellent interpersonal and communication skills to speak with different stakeholders and users
- Singapore citizen only

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